CATL NING Service Opens 10 More Direct-Operated Flagship Experience Centers Globally

On August 10, NING Service, an independent aftermarket brand of CATL, held its 2026 Brand Day event in Haikou. During the event, ten global directly-operated experience centers – including those in Haikou, Hangzhou, Guangzhou, Hong Kong, as well as Norway and Türkiye – opened simultaneously, alongside agreements signed with over 100 cities. In the second half of 2026, NING Service directly-operated experience centers will progressively launch in 100 cities worldwide, fully entering a new phase of scaled-up service delivery.

01

Full-Scenario Coverage: Building a "Land, Sea, Air Intelligent Storage" Service Network

Relying on CATL's technical expertise, NING Service has expanded its business scope into use cases such as land, sea, and air based intelligent storage comprehensively building full-scenario aftersales service capabilities:

● Ground Transport & Battery Swapping: Operation and maintenance (O&M) support has now covers a cumulative total of 1,505 battery swapping stations.

● Maritime Transportation: In June 2026, the aftersales service delivery of the first-generation marine power batteries was completed.

● Low-Altitude & Intelligent Equipment: NING Service has now become a sales agent for AutoFlight eVTOL and entered into a strategic partnership with Galbot, expanding into the intelligent service sector.

● Full-Domain Energy Storage O&M: With the integration of satellite remote sensing, drones and embodied AI robots, an 'air‑ground‑cloud' sensing network and a proactive predictive O&M system have been built, achieving a 90% reduction in operational risks and 30% decrease in O&M costs.

02

Refined O&M: Breaking the Industry Convention of "Replacement, No Repair"

● Full-Link Traceability: Powered by the self-developed "Eagle Eye System", which covers over 150 deep-repair monitoring points, NING Service enables digital recording throughout the entire battery intake-to-dispatch process—making it the only brand in the new energy aftermarket to achieve full-link traceability in maintenance.

● Original Equipment Manufacturer (OEM) Repair: Based on CTP deep-repair technology and a tiered authorization system, precision repairs are performed using original factory standards and parts, achieving deep repair coverage for 76.8% of vehicle models.

03

Service Re-Upgrade: Maintenance Service Vehicles & Further User Benefits

During the Brand Day, NING Service simultaneously unveiled mobile service tools and user protection programs:

● Launch of the First Battery Repair Service Vehicle: Featuring a 800-km combined driving range, the vehicle integrates over 30 inspection and over 50 on-site repair capabilities, covering 90% of use cases excluding deep repairs. It compresses troubleshooting time from 72 hours to 48 hours, achieving a paradigm shift from "users seeking service" to "service coming to users."

● User Service Protection Plan: A RMB 1-billion user subsidy program was launched, offering basic-tier (hundred-yuan scale) and PLUS-tier (thousand-yuan scale) inspection and maintenance benefit package. These cover official repair and extended warranty services, backed by 100% original spare parts and original manufacturer warranty protection.

As a vital part of CATL's aftermarket ecosystem, NING Service will continue to open up its technology, standardization, digitalization, and supply chain capabilities, working alongside industry partners to jointly drive the standardized and efficient development of the new energy aftermarket.